Product Return & Refund Policy Return Procedure: 

If your product is damaged, defective, incorrect, or incomplete upon delivery, kindly return it promptly to our delivery personnel. Failure to do so will result in a 2-day easy return policy upon notifying us through our helpline. Customers are responsible for the product return charge within the 2-day return policy period.

For exchange requests, customers must notify us within 2 days. If a customer wishes to exchange a product due to preferences such as size or color, an additional 60 taka delivery charge will apply. In the event of a wrong or damaged product, shohopathi.com will facilitate the exchange free of charge. Customers utilizing the free exchange policy are required to inspect the product upon delivery and report any issues immediately.

Valid Reasons for Returning an Item:

The delivered product is physically damaged or broken, defective, incorrect, or incomplete. The product is deemed “no longer needed” due to a change of preference or unsuitability for use. Note: Selected products are eligible for this category, and the delivery cost is non-refundable.

Refund Policy

Customers eligible for a refund can select their preferred refund method from the table below. Please note that the shipping fee and original amount paid for the product will not be refunded. The refund processing time varies depending on the chosen method, with an estimated completion time of 7–10 business days after the product undergoes quality control.

Please be aware that refund requests may be canceled or disqualified if: Customer contact information is unreachable Delivery arrangements are rescheduled by the customer

Warranty Policy

Product warranty information: Customers can verify if their product includes a warranty by checking the product page for the warranty period and details.

Service Warranty: Shohopathi.com will coordinate product servicing with the vendor on behalf of the customer. Customers may also directly visit the vendor with the invoice to claim warranty services. Any costs incurred for replacing parts during repair under this warranty policy will be the responsibility of the customer.

Expressed and Implied Warranty: Details regarding the terms and conditions of the product warranty can be found in the warranty section. The implied warranties of product merchantability and fitness automatically apply.

Modifications: Shohopathi reserves the right to make changes to the return & refund policies, with immediate effect upon implementation.